Delete your ChocoMart account

Last updated: 15 August 2026

This page applies to customer accounts in the ChocoMart app (com.bombaystore.customer).

Delete in the app

Open ChocoMart and sign in.
Open Profile.
Tap Delete Account, then confirm.

Important: This action permanently deletes the active customer profile and Firebase Authentication login, removes account-linked profile data, and signs you out. It cannot be undone. Completed order records may be retained only where required and are anonymized as described below.

Request deletion without the app

Email firebasehostmailid@gmail.com from an email address you can access. Use the subject ChocoMart account deletion request and include:

the 10-digit mobile number used for the ChocoMart account;
the profile name; and
a clear request to delete the account and associated personal data.

Bombay Store may ask you to verify control of the mobile number or provide order details before acting on the request. Do not send an OTP, password, payment credential, or identity document by email unless Bombay Store provides a secure, necessary verification method.

What will be deleted or anonymized

Customer profile details, saved addresses, optional profile fields, referral information, and stored push token.
Locally stored session and cart data when the app is removed or its local storage is cleared.
The Firebase Authentication login and other account-linked data that is not required for an ongoing order, dispute, security investigation, accounting, or legal obligation.

What may be retained

Completed order, transaction, fraud-prevention, and audit records may be retained for legitimate business and legal requirements. Retained order records are separated from the deleted profile and direct customer identifiers are removed. Bombay Store will confirm the outcome of a verified email request.

Delivery staff accounts

ChocoMart Delivery accounts are created by Bombay Store and do not support public self-registration. Staff should contact their administrator or email firebasehostmailid@gmail.com to request account deactivation or deletion.